Consumer dispute / complaint book
Consumer Disputes
In case of dispute, the consumer may use an Alternative Dispute Resolution entity: CNIACC – National Center for Information and Arbitration of Consumer Disputes
Address: Rua D. Afonso Henriques 1, 4700-030 Braga
Phone: 253 619 107
Personal and telephone assistance hours: Monday to Friday, from 9:00 a.m. to 4:00 p.m.
E-mail: geral@cniacc.pt
For more information: Consumer Portal (www.consumidor.gov.pt)
European Union
The European Union has created a website to help consumers submit their complaints about any disputes they are involved in. For more information:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
Complaints Book
Follow the link: