General terms of sale

Quantities

The minimum quantities are those indicated in the Price List in the column « Quantity per Package, » and orders are only accepted for multiples of these quantities.

Prices

Prices are those listed in the current price list. The prices charged will be the current prices on the date of shipment.

We reserve the right to grant special conditions based on the customer’s tenure and/or purchase volume.

VAT

Our price list is subject to VAT, except when the VAT number is provided.

Standard payment terms

Payment terms are defined for each customer based on available information and are indicated on the invoice.

Claims

Claims are only accepted if justified within 10 days of the date of delivery of the goods. Regardless of the reason, they must always be made in writing and addressed to the Quality Manager at the email sritto@psaplast.com.

Special orders

Special orders (items produced on request, specific colors, engravings, non-standard packaging, or non-standard parts) are accepted only for certain quantities depending on the product in question. These orders are subject to a variation of ±5% in quantity, require a 50% deposit, and cannot be returned.

Minimum orders and transportation costs

Due to administrative costs, we cannot accept orders with a value less than 125€ + shipping cost.

Orders below 125€ + shipping cost may be exceptionnally accepted in the case of samples for testing or validation.

Order and delivery

Orders must be sent via email.

Delivery time for items available in stock are usually 5 to 15 business days after placing the order, provided there are no outstanding overdue invoices.

For items not in stock, or for Special Orders, the delivery time is generally specified in the Quotation. However, due to the fact that many quotations may not result in orders, we are generally forced to indicate that the delivery time will only be confirmed upon order confirmation.

If the customer chooses to collect the order at PSAplast, the delivery times are generally 2 business days shorter than the times indicated above.

Before coming to our premises, you must always contact us to confirm if the order is ready.